Terms of Sale
Your flowers are guaranteed to be fresh and beautiful. Flowers are perishable products with a natural lifespan that varies by variety and use. If you feel that your flowers have aged too quickly please contact us by phone right away, and do not dispose of the flowers until you have spoken to a member of our team.
We make every attempt to deliver floral designs that match the selections on our website. Sometimes substitution may be required due to the availability of flowers or other products, in which case we will substitute with items of equal or greater value that are consistent with the design style.
You may cancel your order at any time prior to preparation for delivery. Once your order is prepared for delivery we will no longer be able to cancel. Please request cancellation by phone to ensure the request is received and processed on time.
If you have prepaid for your order we will issue a refund within two business days of confirming your request. The refund will be issued to your original form of payment.
If you are not satisfied with your order please call us to arrange a replacement.